I am an IT Support who is passionate about technology and its applications in the business world.
After a successful basketball journey that lasted 16 years, due to a career ending injury, I decided to change career path and pursue my strong interest in technology by obtaining my degree as Business Data Processing Specialist. I have a strong desire to make a difference in the IT field and to use my knowledge and skills to contribute to traditional and modern businesses' success.
During my studies, I had the opportunity to work as a software developer for six months, where I built a web application using C#/.NET, before landing my first job as IT support. My goal is to become an IT Support Specialist.
I am a highly motivated and enthusiastic individual who thrives in a team-based environment and is always eager to take on new challenges.
- Windows Operating Systems
- Networking
- Software/Hardware Installation and Trouleshooting
- Remote Support
- Communication
- Customer Service
- Team Coollaboration
- Analytical Thinking
- Attention to Detail
- Adaptability
- Time Management
September 2023 - PRESENT
At AET (The Electrical Company of Ticino), I am responsible for responding to first and second level user support requests via phone, e-mail or chat, providing effective solutions and timely support. I diagnose and troubleshoot hardware and software problems, install, configure, and maintain standard software and applications, keep accurate records of support requests and solutions provided through the ticketing system, provide users with basic training on software and standard operating procedures, and report any problems or recurring trends to colleagues in the IT department.
July 2023 - August 2023
During this termporary assignment I was responsible in guiding a team of six people for the replacement of hardware devices (monitors, laptops, docking stations and Ethernet cables) of all AMAG centers in Ticino.
August 2022 - January 2023
During my time at New Celio Electronics GmbH, my task was to improve the company's efficiency in entering work hours. To do this, after carefully analyzing the company's situation, I developed a web application in C# .NET to automate this process. In addition, I was assigned to program a TRB-245 device, in Python, by implementing SMS-executable commands to it. Finally, I helped the company's developer develop several services for obtaining data from remote devices.
Semptember 2021 - May 2023
IT, typing and word processing substitute teacher at CPC Lugano.
August 2016 - January 2021
Before requalifying as business data processing specialist, I had a professional basketball career playing for several teams within the Swiss Basketball League. Through this experience I had the opportunity to play for the Swiss national team and live in Geneva for two years. To learn more click here.
2020 - 2023
With a degree level of 6 out of 8, according to European Quality Framework (equivalent to a bachelor's degree), business data processing specialists are involved in the design, development and analysis of information systems for public and private companies. With knowledge of business, management, communication, and law, these professionals provide innovative digital applications to facilitate business management and administrative activities.
2010 - 2015
Commerce employees perform administrative duties in a private or public company. Their duties vary depending on the employer's business sector and the nature of their position. These professionals may deal with business correspondence, bookkeeping (entering entries, verifying payments), orders (receiving, invoicing), customer reception, and secretarial work.
City
Bellinzona, Switzerland
Phone
+41 79 174 79 30
contact@grueninger-randon.ch